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    Form submissions aren't making it to my email address

    Asked by jflaherty on November 30, 2015 at 08:36 AM

    After a student fills out this form it is not making it to the email address. This is the second form I am having a problem with. Please look at the jotform answers link I pasted also. IT said nothing is wrong on our end. Please advise

     

    http://form.jotformpro.com/form/41625654223956

     

    and 

     

    https://form.jotform.com/52956104272959

     

     

    This seems like it is the same problem I am having:

     

    http://www.jotform.com/answers/711079-Conditions-Send-an-Email-After-Submission-is-not-working#10

     

    Page URL:
    http://form.jotformpro.com/form/41625654223956

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    JotForm Support

    Answered by Welvin on November 30, 2015 at 12:09 PM

    The first form is using a custom email address as the sender email while the second form doesn't have any sender, you leave it empty and this is causing the problem in the form. You should select our default noreply@jotform.com or your custom email address.

    As for the first form with the custom sender email, you've added this using our verification method. If this is not working, I would suggest using our SMTP method. Here's how: http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Whitelisting our IP Addresses and Sending Domains should also help you fix this problem: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

    Please get back to us if you need any further assistance about this matter.