What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form submissions aren't making it to my email address

    Asked by jflaherty on November 30, 2015 at 08:36 AM

    After a student fills out this form it is not making it to the email address. This is the second form I am having a problem with. Please look at the jotform answers link I pasted also. IT said nothing is wrong on our end. Please advise









    This seems like it is the same problem I am having:




    Page URL:

  • Profile Image
    JotForm Support

    Answered by Welvin on November 30, 2015 at 12:09 PM

    The first form is using a custom email address as the sender email while the second form doesn't have any sender, you leave it empty and this is causing the problem in the form. You should select our default noreply@jotform.com or your custom email address.

    As for the first form with the custom sender email, you've added this using our verification method. If this is not working, I would suggest using our SMTP method. Here's how: http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Whitelisting our IP Addresses and Sending Domains should also help you fix this problem: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

    Please get back to us if you need any further assistance about this matter.