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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Thank you page ony shows a box shadow effect, but no content after submission

    Asked by dhoman on November 30, 2015 at 08:44 AM

    I created a submission confirmation page, but it shows up blank on everyone's screens.  There is just a faint gray line.

    Page URL:
    https://form.jotform.com/52687220981966

    Screenshot
    shows thank you page thank you
  • Profile Image

    Answered by Ben on November 30, 2015 at 12:24 PM

    I tried submitting your form and was able to see the issue.

    Following that I have checked your form and I see that the thank you page is correctly set up - no reason why it would be showing like that.

    I do see however that another user has reported the same issue, so I will raise this to our developers to look into as well.

    I was however able to fix this for you so it seems to be working fine - as mentioned I will still pass this to developers to look into why it started happening in the first place.

  • Profile Image

    Answered by dhoman on November 30, 2015 at 06:45 PM
    It’s working but my custom message isn’t there – do I need to go in and enter it again? I don’t want to mess anything up.
    Thanks.
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    JotForm Support Manager

    Answered by Jeanette on November 30, 2015 at 10:00 PM

    We were just informed that the problem was already resolved, Please accept our apologies for the issues.