What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    form or code doesn't work in wordpress pages

    Asked by michellefxstudio on November 30, 2015 at 11:09 AM

    Hey, have a website on wordpress,, and the form I created doesn't work any more ,, however, it seems to work in a "pop-up" page I created with the same code-link.. Not sure why the same code-link doesn't work in a page.  Even the Jotform button in the page editer doesn't work,,, when you click on the jotform button to addd a form,, nothing happens...  

     

    here is my form 

     

    http://form.jotform.us/form/51541823932151

     

    my site link to form page

     

    http://www.michellesfxstudio.com/free-on-line-estimate/

     

    Thanks

     

    to your answer..  

     

     

    Answered by michellefxstudio on December 02, 2015 at 11:42 AM

    First,, the "guide" does not say anything on how to get a "fresh Code" for my form....

     

    Two,, I am using the plugin in my wordpress .. But it doesn't work.. I see the "jotform button" in my page editer,, but when I click on it,, it does not do anything at all.. It suppose to pop up a list of my forms but it doesn't do anything .....  I tried un-installing and re-installing the plugin and still doesn't work.. 

    It use to work but not any more.. So why does it not pop up a list of forms when I click on the button??

    I also tried to past the code in "text" page editer,, and it does not work either.. 

    so I do not know how to fix it being that the plugin in my page editer does not do anything when you click on it to pop up a list of your forms...

    thanks

    Page URL:
    http://www.michellesfxstudio.com/free-on-line-estimate/

    doesn't work OR work in
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on November 30, 2015 at 01:18 PM

    Please get a fresh code of your form, follow this guide that was just recently updated.

    http://www.jotform.com/help/324-A-Guide-To-Forms-For-WordPress-JotForm-Users

     

  • Profile Image

    Answered by michellefxstudio on December 02, 2015 at 11:42 AM

    First,, the "guide" does not say anything on how to get a "fresh Code" for my form....

     

    Two,, I am using the plugin in my wordpress .. But it doesn't work.. I see the "jotform button" in my page editer,, but when I click on it,, it does not do anything at all.. It suppose to pop up a list of my forms but it doesn't do anything .....  I tried un-installing and re-installing the plugin and still doesn't work.. 

    It use to work but not any more.. So why does it not pop up a list of forms when I click on the button??

    I also tried to past the code in "text" page editer,, and it does not work either.. 

    so I do not know how to fix it being that the plugin in my page editer does not do anything when you click on it to pop up a list of your forms...

    thanks

     

     

     

     

  • Profile Image
    JotForm Support

    Answered by david on December 02, 2015 at 01:24 PM

    I checked your page and the form does show, though it does not quite fit.  Try replacing your current embed code with the iFrame embed code:

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    You would replace this code:

    <script type="text/javascript" src="//form.jotform.us/jsform/51541823932151">

    With the iFrame code.  It tends to work more smoothly than the regular script embed.

    If you continue to have trouble with your form after making that change, let us know and we will be happy to have another look.

     

  • Profile Image

    Answered by michellefxstudio on December 02, 2015 at 06:59 PM

    I did get the form to work,, had to keep clicking on all the publish buttons in the form,, under "more",,,,   bot now the "SUBMIT" element at the bottom of the form does not work.. I see it in the form editer,, but does not show up in the form it-self on my site.. So now I have to try and fix this....

     

    Also,, both of the "image up-load" plugings in the form editer doesn't work either.. It keeps trying to "load" but nothing happens... so now I'll have to Re-think of a way for my customer to up-load images of there repairs within the form,,,, being that now of the ones in jotform editer does not work...

     

    I'll try the code you provided to see how it works..

    Thanks much

    Michelle

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on December 02, 2015 at 08:01 PM

    Michelle, I would recommend you to delete and add again the upload field. You can also look in the Widgets menu for an alternate upload widget.

    I hope this hint helps.

  • Profile Image

    Answered by michellefxstudio on December 04, 2015 at 12:04 AM

    Thanks,,,  I re-added the up-load image,, and seems to work. Some reason the form doesn't want to work within the web page, so I created a link with a pop-up,, to clink to open form in another window.

     

    Link..

    http://www.michellesfxstudio.com/free-on-line-estimate/

     

    Seems to be working..

    Thanks much for you'll help.  :)

    Michelle

  • Profile Image
    JotForm Support

    Answered by BJoanna on December 04, 2015 at 03:43 AM

    We are glad to hear that you found workaround for you issue.

    Feel free to contact us if you have any other questions.