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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form analytics is not showing data for Responses, Conversion Rate and Average Time

    Asked by nywinespotting on November 30, 2015 at 11:10 AM

    I have a form that we tested last week and it received 2 real inquiries, but when I go to the form analytics it says 0 conversions. How is that possible? There should be a bunch!

    Page URL:
    http://www.casalarga.com/wineryweddings

    analytics form missing data
  • Profile Image
    JotForm Support

    Answered by BJoanna on November 30, 2015 at 01:18 PM

    Sorry for inconvenience this may caused you. 

    I have logged in to your account and and I was able to replicate mentioned issue when I checked Form Analytics of the form you provided. There is no data for Responses, Conversion Rate and Average Time. 

    I will escalate this issue to our developers and we will inform you via this thread once this issue is resolved.

  • Profile Image

    Answered by nywinespotting on December 08, 2015 at 11:27 AM

    Can I get an update on this ticket? The analytics still aren't working. I'm not sure why you are making your own analytics instead of a Google integration. It's very inconvenient. Also, your analytics don't show referral sources. When working with forms, that is very important information. If you're going to make an analytics tool for a form, it should really include that.

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    JotForm Support

    Answered by ashwin_d on December 08, 2015 at 01:06 PM

    Hello nywinespotting,

    Unfortunately we have not received any update form our backend team yet. Upon checking the bug report, I found that it is marked as important and one of our developer is already looking into this issue. We will get back to you as soon as we have any update on this.

    Thank you!

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    JotForm Developer

    Answered by mustafa on December 09, 2015 at 07:50 AM

    Hi,

    Sorry for the late response. We have fixed Form Analytics issues. It is working fine now although some of old conversion data may be missing (we are working to recover them). Thank you for your patience and apologize for the inconvenience.

     

    Best