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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Send login info to registrants

    Asked by marktbarclay on November 30, 2015 at 12:13 PM

    Hello. I'm using a form to allow registration and payment for a webinar. How can I automatically send login info to my registrants only once payment has cleared through PayPal?

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    JotForm Support

    Answered by Charlie on November 30, 2015 at 02:04 PM

    It depends on the login info you are sending, are they fixed and does not dynamically changed?

    If it is fixed, then you can add it on your autoresponder or email notification on it.

    Here's an autoresponder where I edited the email body/template:


    The autoresponder will only be sent IF the form is successfully completed, which means if you have a Paypal integration on it, they should complete the payment before seeing the thank you confirmation.

    If in case the user did not complete the payment for any reason (accidentally closed the browser or abandoned the payment gateway on purpose), then it will be marked as "Incomplete Payment", it will be listed in your "Incomplete Payment" submissions, notifications and autoresponders will not be triggered. Unless you manually click the "Complete" button on them. To learn more about incomplete payments, please follow this guide: http://www.jotform.com/help/135-How-to-View-Incomplete-Payments 

    Do let us know if you need further assistance on this.