What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why has my account been disabled?

    Asked by Marzipan on November 30, 2015 at 01:14 PM

    I only had 34 submission and should be allowed 100 submissions. I have not had any payments either. Can you please let me know?

    My username is Marzipan

    BW

    Elke

    my account Submissions 100 submissions disabled account disabled
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    JotForm Support

    Answered by jonathan on November 30, 2015 at 02:33 PM

    Hi Elke,

    I checked your jotform account/username  Marzipan

    It is currently available and Active.

    I was able to open your forms http://www.jotformeu.com/form/53275831631354 , http://www.jotformeu.com/form/53275847067364 , http://www.jotformeu.com/form/53114203995352 for example.

    Can you please check also on your end. You can try relogin using the account at http://www.jotform.com/login 

    Let us know if issue persist.

    Thanks.

     

     

     

     

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    Answered by Marzipan on November 30, 2015 at 02:35 PM

    Ok, but I had this email from you:

     

    Dear JotForm User, 

    You have currently reached the limits of your account. Your forms are disabled now. 

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:
    https://www.jotform.com/pricing

    Thanks for using JotForm, 

    JotForm Team
    http://www.jotform.com/

     

    Why did I get this email then?

    Thanks.

     

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    JotForm Support

    Answered by jonathan on November 30, 2015 at 03:34 PM

    Can you tell us when you received this email notice? What was the date of the email in your email inbox.

    One thing I noticed is that your form were previously using Guest account only. So they easily reached the limits for Guest account. Your current username is where the forms from the Guest account came from.

    If you can share to us the full details of that email we will be able to understand what the message was about.

    We will wait for your response.

    Thanks.

     

     

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    Answered by Marzipan on November 30, 2015 at 03:39 PM

    I received the email today 30 Nov at 17.30 (GMT). So what is my username for my other account? I upgraded but was not aware that my username changed? I thought it is the same account?

    Can you help me? Can I change my username then?

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    JotForm Support

    Answered by jonathan on November 30, 2015 at 03:56 PM

    I cannot find any other account except your Marzipan account. The account is currently at FREE subscription.

    When you registered an account, one of my colleague support was able to transfer the form from the Guest account to your registered account. 

    There was  no username changed that occur. The form was only transferred from Gueset account to the Registered Free account. 

    If found the discussion thread about that here http://www.jotform.com/answers/711613

    I am not sure yet why you would received the Upgrade Email since your account is not yet reaching the limits for FREE account.

    I checked the email logs, but I could not find this email though. 

    It will help us understand the issue if you can share to us the full header details of this email you received. Can you copy/past the actual email and share to us the details.

    Thanks.

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    Answered by Marzipan on November 30, 2015 at 04:04 PM

    The email content is above. How do I get the header to you? I made a screenshot but I cannot attach it.

    Please help.

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    JotForm Support

    Answered by jonathan on November 30, 2015 at 04:08 PM

    Follow this steps https://www.jotform.com/answers/277033-How-to-add-screenshots-images-to-questions-in-support-forum  to add the screenshot to your message.

    We will check it. 

    Thank you.

     

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    Answered by Marzipan on November 30, 2015 at 04:10 PM

     

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    JotForm Support

    Answered by jonathan on November 30, 2015 at 04:29 PM

    Thank you. I was able to see the image properly

    I noticed that the recipient email was not your correct jotform account email. 

    The email belongs to your previous guest account elkestjohn@btinternet.com

    I have now disabled/delete the old Guest account so that it will not trigger the notification email anymore related to the account. 

    We apologize for the inconvenience caused. It should not cause any problem anymore.

    Hope this help. Please let us know if issue still persist.

     

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    Answered by Marzipan on November 30, 2015 at 04:30 PM

    Thank you for your help.

    Very kind ! Can I change my username?
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    JotForm Support

    Answered by jonathan on November 30, 2015 at 05:01 PM

    You are quite welcome. :)

    We will answer your next question separately here http://www.jotform.com/answers/714660

    Thanks.