Thank You page is not shown correctly when submitting Form

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    dsipos
    Asked on November 30, 2015 at 02:01 PM

    When people try to RSVP, it takes them to the Jotform homepage where they are asked to create an account instead of directly to the RSVP page.  The link I have is:

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    jonathan
    Answered on November 30, 2015 at 03:21 PM

    I test submitted your jotform http://www.jotformpro.com/form/53264976220962 and I was able to see the issue as well.

     

    The Thank You submision page is not being shown correctly.

    Can you please try first removing the Captcha field on the form and let us test submission again.

    If its working correctly, the default Thank You page should be shown.

    Let us know if issue persist.

  • Profile Image
    dsipos
    Answered on November 30, 2015 at 05:45 PM
    Can you please advise?
    Thanks,
    Diane
    ...
  • Profile Image
    dsipos
    Answered on November 30, 2015 at 06:46 PM

    HI,

    I tried to RSVP and it went through; however, I didn't see the Thank you page; it shows a blank page.  Also, do you know why when I click the RSVP link, I see Madeline Stuart event at the top of the tool bar?

    Thanks for your help,

    Diane

  • Profile Image
    EltonCris
    Answered on December 01, 2015 at 01:58 AM

    Hello Diane,

    This problem was caused by a recent update on the thank you page but it should be fixed by now. Would you mind checking it again this time?

    Thanks and apologies for the inconveniences caused.

  • Profile Image
    dsipos
    Answered on December 01, 2015 at 04:45 PM
    Thanks, it worked. My only other question is do you know why the name of an
    older event appears on the tab (please see screen shot)? I usually copy an
    already existing form when creating a new one.
    Thanks,
    Diane
    ...
  • Profile Image
    Jeanette
    Answered on December 01, 2015 at 11:24 PM

    Your screenshot did not come through, please refer to this guide in order to know how to post a picture in a forum post:

    https://www.jotform.com/answers/277033-How-to-add-screenshots-images-to-questions-in-support-forum

    You must come back to this thread itself in order to make it to work.

    https://www.jotform.com/answers/714489

     

  • Profile Image
    Diane Sipos
    Answered on December 03, 2015 at 04:48 PM

    Do you know why when I click the RSVP link, I see "Madeline Stuart event" instead of the name of the correct event at the top of the tool bar?

    Thanks for your help,

    Diane

  • Profile Image
    BDAVID
    Answered on December 03, 2015 at 06:30 PM

    Your new question will be addressed here: http://www.jotform.com/answers/717524