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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Thank You page is not shown correctly when submitting Form

    Asked by dsipos on November 30, 2015 at 02:01 PM

    When people try to RSVP, it takes them to the Jotform homepage where they are asked to create an account instead of directly to the RSVP page.  The link I have is:

    Page URL:
    https://form.jotform.com/53264976220962

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    JotForm Support

    Answered by jonathan on November 30, 2015 at 03:21 PM

    I test submitted your jotform http://www.jotformpro.com/form/53264976220962 and I was able to see the issue as well.

     

    The Thank You submision page is not being shown correctly.

    Can you please try first removing the Captcha field on the form and let us test submission again.

    If its working correctly, the default Thank You page should be shown.

    Let us know if issue persist.

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    Answered by dsipos on November 30, 2015 at 05:45 PM
    Can you please advise?
    Thanks,
    Diane
    ...
  • Profile Image

    Answered by dsipos on November 30, 2015 at 06:46 PM

    HI,

    I tried to RSVP and it went through; however, I didn't see the Thank you page; it shows a blank page.  Also, do you know why when I click the RSVP link, I see Madeline Stuart event at the top of the tool bar?

    Thanks for your help,

    Diane

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    JotForm Support

    Answered by EltonCris on December 01, 2015 at 01:58 AM

    Hello Diane,

    This problem was caused by a recent update on the thank you page but it should be fixed by now. Would you mind checking it again this time?

    Thanks and apologies for the inconveniences caused.

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    Answered by dsipos on December 01, 2015 at 04:45 PM
    Thanks, it worked. My only other question is do you know why the name of an
    older event appears on the tab (please see screen shot)? I usually copy an
    already existing form when creating a new one.
    Thanks,
    Diane
    ...
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    JotForm Support Manager

    Answered by Jeanette on December 01, 2015 at 11:24 PM

    Your screenshot did not come through, please refer to this guide in order to know how to post a picture in a forum post:

    https://www.jotform.com/answers/277033-How-to-add-screenshots-images-to-questions-in-support-forum

    You must come back to this thread itself in order to make it to work.

    https://www.jotform.com/answers/714489

     

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    Answered by Diane Sipos on December 03, 2015 at 04:48 PM

    Do you know why when I click the RSVP link, I see "Madeline Stuart event" instead of the name of the correct event at the top of the tool bar?

    Thanks for your help,

    Diane

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    JotForm Support

    Answered by BDAVID on December 03, 2015 at 06:30 PM

    Your new question will be addressed here: http://www.jotform.com/answers/717524