Thank you message not appearing

  • AlisonDolack
    Asked on November 30, 2015 at 2:50 PM

    We have built several forms using JotForm where once a completed form is submitted the user is taken to a blank webpage where the Thank You message should appear (see screenshot below). Please let us know if this is a known issue and whether there is anything we can do to get the Thank You message to appear.

    Thank you.

    Jotform Thread 714536 Screenshot
    Page URL: https://submit.jotformpro.com/submit/53065445715961/
  • David JotForm Support
    Replied on November 30, 2015 at 3:47 PM

    Hi,

    My apologies, we had an issue earlier with thank you pages not saving correctly.  If you edit and save your thank you page once again, it should then show properly.

    No need to make any changes, simply click edit, then save it again immediately after.

    Here is my test form with the thank you page updated:

    https://form.jotform.com/53336493870967

    When the form is submitted, the thank you page is now displayed.

    If this does not work for your form, let us know and we will be happy to have another look.

  • elitetowncars
    Replied on February 15, 2016 at 2:32 AM

    Scroll up, the page is too long.  I have had this problem for years and no one has ever been able to fix it for me.

     

  • jonathan
    Replied on February 15, 2016 at 4:48 AM

    @ elitetowncars

    We will resolve your issue on your created thread here http://www.jotform.com/answers/772180

     

  • popedist
    Replied on February 20, 2017 at 2:57 PM

    Thank you David!  Your solution fixed my problem and it was such a simple fix.  I have been reading lots of threads and this is the first to give that solution.