What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Thank you message not appearing

    Asked by AlisonDolack on November 30, 2015 at 02:50 PM

    We have built several forms using JotForm where once a completed form is submitted the user is taken to a blank webpage where the Thank You message should appear (see screenshot below). Please let us know if this is a known issue and whether there is anything we can do to get the Thank You message to appear.

    Thank you.

    Page URL:

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    JotForm Support

    Answered by david on November 30, 2015 at 03:47 PM


    My apologies, we had an issue earlier with thank you pages not saving correctly.  If you edit and save your thank you page once again, it should then show properly.

    No need to make any changes, simply click edit, then save it again immediately after.

    Here is my test form with the thank you page updated:


    When the form is submitted, the thank you page is now displayed.

    If this does not work for your form, let us know and we will be happy to have another look.

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    Answered by elitetowncars on February 15, 2016 at 02:32 AM

    Scroll up, the page is too long.  I have had this problem for years and no one has ever been able to fix it for me.


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    JotForm Support

    Answered by jonathan on February 15, 2016 at 04:48 AM

    @ elitetowncars

    We will resolve your issue on your created thread here http://www.jotform.com/answers/772180


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    Answered by popedist on February 20, 2017 at 02:57 PM

    Thank you David!  Your solution fixed my problem and it was such a simple fix.  I have been reading lots of threads and this is the first to give that solution.