When one form is submitted, email is sent from that and another form

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    Asked on November 30, 2015 at 03:02 PM



    I have two forms using your services, one is an adoption application and the other is a foster application. when potential adopters complete the adoption application I get both forms into my email box... Is there a way to correct this problem?

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    Answered on November 30, 2015 at 04:15 PM

    Based on what you have mentioned, it seems that there are 2 different email templates set on one of the forms.

    Now I presume Frederica that you are referencing the forms within scratchmybelly account.

    I took a look at the account and both forms, and I do believe that this is happening on the "Adoption Application Form" http://www.jotform.us/form/52380626135149

    The reason why I believe that is because you have 2 email notifiers set up on it:

    You should check both out to see which one you need and which one you want to remove and you can then remove it as per the steps here: How to Delete Notifications/Autoresponder

    Just to mention, this usually happens when you clone one form and leave its email notification/autoresponder and add a different one next to it.

    Do of course let us know if you have any questions along the way and we would be happy to assist with the same.

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    Answered on November 30, 2015 at 06:45 PM
    So, if I have two different forms they can co-exhist if the receiving email is the same?Frederica GinsburgFounderScratchMyBelly.orga non-profit organization
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    Answered on December 01, 2015 at 01:41 AM

    No, you should only get the notification from the form that was submitted. Since you have two email notifications on a single form with the same email recipient, that means you will receive two notifications once the form is submitted. So we suggest to delete the notification that you don't need. 

    Now, if you have two different forms with the same recipient email, you can easily identify the email in which form it came from by just looking on the email subject. Subject lines contains form titles by default.