Information Removed from Spreadsheet

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    Asked on November 30, 2015 at 03:09 PM

    Several submissions have disappeared from the spreadsheet that we have linked to jot form This morning there were 109 entries, and now Jot Form submissions show only 70, as does the spreadsheet. The restaurant numbers have been deleted from 68 entries on both Jot Form and the spreadsheet as well.

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    Answered on November 30, 2015 at 04:20 PM

    I checked the jotform you mentioned and I noticed that it belongs to a different account.

    It seems you are a sub-user of the main account which owns the form.

    Please take note thet there were other sub-users as well that have full access to the mentioned form. 

    It is possible that the other sub-users have modified/change/updated the current submission data of the form.

    I suggest checking also with the main account if update was instructed to the other sub-users that updated the form.

    Hope this help. Let us know if issue still remains.