- BreffniORAsked on November 30, 2015 at 06:13 PM
I've received x notifications, but had heard of other notifications that I hadn't received notifications for. When I check in the JotForm inbox, I see x+11 notifications. I also know at least one of the "missing" submissions didn't receive a confirmation email.
Any help welcome.
- JotForm Support ManagerJeanetteAnswered on November 30, 2015 at 11:20 PM
Which of the 3 forms in your account have this problem? Is this about the three of them?
- BreffniORAnswered on December 01, 2015 at 02:05 AM
It's 51526373969366, "telecollaboration abstract submission form".
This morning my spam filter's daily report showed eight notifications quarantined as presumed spam, which I've now released. So that explains it partly, but I don't know why this should have started happening yesterday and never before. Maybe the sudden uptick in submissions made jotform look like a spammer?
I'm also not sure why one of the senders whose confirmation I didn't receive might himself not get a confirmation, but maybe that's a separate, coincidental spam-filter issue on his side.
Any insights appreciated anyway.
- SammyAnswered on December 01, 2015 at 05:23 AM
I have checked you emails and it is not on the bounce list.
Regarding not receiving one of the confirmation emails, I took a look at you notification email and it appears the sender email has not been specified this could result in an email not being sent, kindly select a sender email from the drop-down to ensure proper delivery of the notifications to your inbox.
- BreffniORAnswered on December 01, 2015 at 05:29 AM
Thanks, Sammy. I've now added "email@example.com" as the sender e-mail, so maybe that will fix it.
- SammyAnswered on December 01, 2015 at 06:42 AM
Do let us know if the issue still persists after making the change.