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    I'm not receiving email notifications for all form submissions

    Asked by BreffniOR on November 30, 2015 at 06:13 PM

    I've received x notifications, but had heard of other notifications that I hadn't received notifications for. When I check in the JotForm inbox, I see x+11 notifications. I also know at least one of the "missing" submissions didn't receive a confirmation email.

    Any help welcome.

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    JotForm Support Manager

    Answered by Jeanette on November 30, 2015 at 11:20 PM

    Which of the 3 forms in your account have this problem? Is this about the three of them?

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    Answered by BreffniOR on December 01, 2015 at 02:05 AM

    Hi Jeanette,

    It's 51526373969366, "telecollaboration abstract submission form".

    This morning my spam filter's daily report showed eight notifications quarantined as presumed spam, which I've now released. So that explains it partly, but I don't know why this should have started happening yesterday and never before. Maybe the sudden uptick in submissions made jotform look like a spammer?

    I'm also not sure why one of the senders whose confirmation I didn't receive might himself not get a confirmation, but maybe that's a separate, coincidental spam-filter issue on his side.

    Any insights appreciated anyway.

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    Answered by Sammy on December 01, 2015 at 05:23 AM

    I have checked you emails and it is not on the bounce list.

    Regarding not receiving one of the confirmation emails, I took a look at you notification email and it appears the sender email has not been specified this could result in an email not being sent, kindly select a sender email from the drop-down to ensure proper delivery of the notifications to your inbox.



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    Answered by BreffniOR on December 01, 2015 at 05:29 AM

    Thanks, Sammy. I've now added "noreply@jotform.com" as the sender e-mail, so maybe that will fix it.

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    Answered by Sammy on December 01, 2015 at 06:42 AM

    Do let us know if the issue still persists after making the change.