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I'm not receiving email notifications for all form submissionsAsked by BreffniOR on November 30, 2015 at 06:13 PM
I've received x notifications, but had heard of other notifications that I hadn't received notifications for. When I check in the JotForm inbox, I see x+11 notifications. I also know at least one of the "missing" submissions didn't receive a confirmation email.
Any help welcome.
JotForm Support Manager
Which of the 3 forms in your account have this problem? Is this about the three of them?
It's 51526373969366, "telecollaboration abstract submission form".
This morning my spam filter's daily report showed eight notifications quarantined as presumed spam, which I've now released. So that explains it partly, but I don't know why this should have started happening yesterday and never before. Maybe the sudden uptick in submissions made jotform look like a spammer?
I'm also not sure why one of the senders whose confirmation I didn't receive might himself not get a confirmation, but maybe that's a separate, coincidental spam-filter issue on his side.
Any insights appreciated anyway.
I have checked you emails and it is not on the bounce list.
Regarding not receiving one of the confirmation emails, I took a look at you notification email and it appears the sender email has not been specified this could result in an email not being sent, kindly select a sender email from the drop-down to ensure proper delivery of the notifications to your inbox.
Thanks, Sammy. I've now added "firstname.lastname@example.org" as the sender e-mail, so maybe that will fix it.
Do let us know if the issue still persists after making the change.