What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Google Recaptcha: Recaptcha is not properly displayed (cut-off)

    Asked by gordiid on November 30, 2015 at 10:48 PM

    hi,

    i'm using google's recaptcha tool on my form but i'm having trouble getting it to work.

    It shows the usual "i'm not a robot". But when I clicked it, it presents another form that's not showing completely, as shown on images below. 

     

    Page URL:
    www.gordi.id/subscribe

    Screenshot
    JotForm uploads png another form
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    JotForm Support

    Answered by Chriistian on December 01, 2015 at 04:30 AM

    Hi,

     

    I checked your form and I was able to replicate the issue you are encountering. It seems that the recaptcha field height is not properly set that makes only part of the recaptcha to be displayed.

     

    The recaptcha should be displayed like this:

     

    I will escalate the issue to our development team so they can further check and fix the issue. We will inform you on this thread once the issue has been fixed.

     

    Do let us know if you need further assistance.
    Regards.

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    JotForm Support

    Answered by TitusN on December 07, 2015 at 04:50 AM

    Hello, 

    We've fixed the re sizing bug - Google ReCaptcha will display as intended - allowing users to complete the whole challenge. 

    Please check  - and let us know if you have any further concerns. 

     

  • Profile Image

    Answered by kingfisherweddings on July 01, 2016 at 12:43 PM

    well I am still having this issue so not quite sure what has been sorted????
  • Profile Image
    JotForm Support

    Answered by Mike_G on July 01, 2016 at 02:31 PM

    @kingfisherweddings

    I have moved your concern to a new thread because we believe that we can better assist our users if they will have a thread of their own for every question they have.

    You can click this link to go to the new thread created for your concern. Thank you.