What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email notification template HTML button

    Asked by Tackettpro on December 01, 2015 at 02:45 AM
    There is no HTML button any more...!!! What happened? 
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    JotForm Support

    Answered by EltonCris on December 01, 2015 at 02:49 AM

    We have updated the formatting toolbar and the HTML/source code button was changed into this <>. See the screenshot below.

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    Answered by Tackettpro on December 02, 2015 at 01:47 AM

    Thanks.. But how in the heck would anybody know what that means who wasn't a licensed coder? lol 

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    Answered by Sammy on December 02, 2015 at 05:24 AM

    I do understand the confusion the icon can cause for non technical user.

    We will keep on improving our tools to make them easier for user to use the advanced functionalities.

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    Answered by Tackettpro on December 04, 2015 at 09:54 PM

    So I go in and change the HTML. I removed Question and Answer then hit Finish.

     

    The changes appear but reappear once  I refresh the email notifier. I tried to unlock the filed but it said I would lose all ability to hide empty fields. Any solutions? My clients don't like to see Question and Answer on their confirmation email. 

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    JotForm Support

    Answered by Welvin on December 05, 2015 at 06:38 AM

    Unfortunately, you cannot remove the question and answer row when the table is locked. You will have to unlock the table in order to permanently remove the row. But yes, you will lose the ability to hide empty emails in the notification when you do this. 

    It's either you will keep it as it is or unlock the table to remove the row

    Let us know if you need any further assistance.

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    Answered by Tackettpro on December 05, 2015 at 03:01 PM

    I am trying to see the logic. Shouldn't I be able to unlock the table, edit, re lock the table and have the remaining code working as normal? IE not show empty fields...
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    JotForm Support

    Answered by Kevin_G on December 05, 2015 at 08:10 PM

    Hi,

    In order to avoid confusion I will move your request to this thread :

    http://www.jotform.com/answers/718764

    Regards.