What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why My Form is Disabled?

    Asked by eadinkrah on December 01, 2015 at 05:03 AM

    My forms refuses to display and reports form cannot be found and disabled.


    I havent disable the form. Any help

    Page URL:

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    JotForm Developer

    Answered by mert on December 01, 2015 at 08:09 AM

    According to my checks, your forms has nothing wrong; but your account has suspended by mistake. Now, it is fixed and your forms are accessible. Sorry for the inconvenience.

    Please, try to access them on your side and let us know the results. If you need further assistance, please don't hesitate to contact us.


    Thank you for your understanding.

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    JotForm Developer

    Answered by mert on December 01, 2015 at 08:19 AM

    Also, I realized that you have form called "Credit Card Donation" and on that form, it is asking credit card details from users. In order to reactivate your account, I deleted that form.

    On JotForm, if you want to add a payment function, you need to use our ready to use payment gateways.