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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submit Takes More than Last Month When Uploading a Large Files

    Asked by odm111 on December 01, 2015 at 05:59 AM

    Hi there

    My forms are running much slower than they were last month. I've had to stop using the image preview widget (see my other question) but the new, cloned form I'm using with standard upload fields takes forever to upload files. I know these are large files but it was much quicker last month using the image preview upload. 

    1 x 6 MB = 1 min

    6 x 4 MB = 4 mins

    6 x 6MB = 7 mins

    Is this usual? I saw advice to try using an iframe. I tried but I could only view the header of the form.

     

     

    Page URL:
    www.downrightbrilliant.co.nz/orderform

    large My Forms preview Cloned Form image preview
  • Profile Image
    JotForm Support

    Answered by mert on December 01, 2015 at 09:18 AM

    It is not usual; but it could be a temporary issue which is causing from the servers close to your location.

    Also, using IFrame method for embedding a form could be the solution for that slow down problem. If you have a height problem when you tried that method, after getting the code, you can increase the height of the form to overcome this situation.

    As it is seen from the below, you don't need to take the whole structure of embed code, the content between <iframe>...</iframe> tags is enough to embed your form. Also, you can adjust the height of the form on red marked area.

     

        <iframe

          id="JotFormIFrame"

          onload="window.parent.scrollTo(0,0)"

          allowtransparency="true"

          src="https://form.jotform.com/53341292355958"

          frameborder="0"

          style="width:100%;

          height:800px;

          border:none;"

          scrolling="no">

     

        </iframe>

     

    I hope this will work for you. Please, try this one and let us know the results.

    Thanks.

  • Profile Image

    Answered by odm111 on December 01, 2015 at 01:51 PM

    I have embedded the form in an iframe. Still the same problem...please advise. This is far too slow for my clients; I'm considering going back to Gravity Forms unless you are able to fix this for me super fast! Thanks.

  • Profile Image
    JotForm Support

    Answered by Kevin_G on December 01, 2015 at 03:58 PM

    Hi,

    I have checked the link you shared to us, and I can see what you are talking about, however, this is not really an issue, since I made a test with your embedded form uploading an image with size of 5.34 MB and it took me 1 minute, also uploading the same image took me 1 minute, now it's most related to the internet connection speed.

    I would suggest you to try uploading the same files in another cloud service and you will see it takes the same time.

    Let us know if you have more questions or need more help, we will be glad to assist you.

    Regards.

  • Profile Image

    Answered by odm111 on December 01, 2015 at 04:50 PM

    Hi Kevin_G

    Thank you for your help. You are right. I tried uploading the same files to a Gravity Form and it took approx. the same amount of time. I'm very relieved it is not a JotForm issue - I love JotForms! So now onto my ISP to talk to them. It was not this slow last month. Thanks.

  • Profile Image
    JotForm Support

    Answered by Kevin_G on December 01, 2015 at 06:00 PM

    Hi,

    You're welcome.

    And thank you for confirm this is not an issue related to JotForm, it should fix after talking with your ISP provider, try to make further tests uploading the file and if the issue is only with JotForm, let us know and we will be glad to assist you.

    Regards.