JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
If you think that a submission did not get saved correctly or you are missing submissions, please let us know. Our team will be glad to review it and verify if they are missing or not. Unfortunately there is no way you can verify if submission are missing or not. Submission should not be missing unless you manually delete it from the submission page. If this occurs, the information will not be able to be recovered.
When you download submission, they will not get deleted.
If you have a report that is not indicating what the submission has, our team will be happy to fix this for you.
If you require further information or assistance, please let us know and we will be glad to help.