What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to download

    Asked by Divya  on December 01, 2015 at 07:01 AM

    It is not being opened shows that it downloading content while it is already downloaded.

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    JotForm Support

    Answered by Jan on December 01, 2015 at 09:35 AM

    Can you please provide more information about your issue? In that way, we can provide you more accurate answer. Also, if you are getting any error message let us know.

    Are you referring to the submissions being downloaded? We curently don't have any reports that it is down. I tested it and I was able to download the PDF, excel and CSV submissions properly. 

    I was able to download the uploaded files as well. If you're experiencing problems in downloading the uploaded files then please try another browser and see if that works.

    Thank you.