What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How To Get An Email Notification The Application Form Is Completed?

    Asked by jschanck on December 01, 2015 at 08:35 AM

    I created an application form. The form is successfully sending a thank you email to the individual(s) who complete and submit the form.  However, how can I get email notifications each time someone completes the form? 


    Thank you for your help.

  • Profile Image
    JotForm Support

    Answered by Jan on December 01, 2015 at 10:56 AM

    There are 2 types of email alerts, the autoresponder and the email notifier. The autoresponder is the email being sent to your users who completed the form. While the email notification is the email you receive when a new submissions comes in.

    I checked your form and I saw that you have both email alerts which is configured properly. Your email is not in the bounce list.  I also checked the mail logs and I can see that the submissions were sent successfully.

    [2015-12-01 10:12:17] Submission #324791935452279492 Form #53055595086159 SENT to jscha***@wakehea***.edu from noreply@jotform.com via AMAZONSES 

    [2015-12-01 10:10:25] Submission #324791822452321323 Form #53055595086159 SENT to jscha***@wakehea***.edu from noreply@jotform.com via AMAZONSES 

    Please check your spam or junk folders. I would advise you to please check if there are any spam filters on your email program or email client. You can also try white-listing JotMail IP addresses.

    Related guide: How to setup email alerts to prevent email bouncing related issues

    Hope this helps. Let us know if you need any help.