What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Google Checkout error

    Asked by jamieridler on January 28, 2012 at 01:05 PM

    I keep getting this error from Google Checkout:

     

    "We encountered an error trying to access your server at https://www.jotform.com/ipns/gco.php -- the error we got is java.io.IOException: Error 'SSL_CERTIFICATE_ERROR' connecting to url 'https://www.jotform.com/ipns/gco.php'."

     

    This has been happening for a few days now, payments made using the Jotform form on my site are coming through in google checkout, but I am not getting any of the form information, and Google have just sent me the above info about an error messege they are getting.

     

    Any ideas what this means? I dont know what this all is.

    Thanks,

    Jamie Ridler

    Page URL:
    http://www.eastuk-holidays.com/Booking-Form.php

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    Answered by dmarti02 on January 28, 2012 at 08:38 PM

    I am also receiving the same error.  Dear Jotform, Any ideas on what is causing this????

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    JotForm Support

    Answered by mliz on January 28, 2012 at 11:41 PM

    A ticket has been opened regarding this issue for our developers to look into. Whatever updates we have on this will be posted on this thread.

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    Answered by dmarti02 on January 29, 2012 at 08:34 AM

    Thanks.  I'm still receiving.  Here is some more info from google checkout's error email.

    "We've made several unsuccessful attempts to send order notifications to your notification callback URL, https://www.jotform.com/ipns/gco.php As a result, you aren't receiving order status, risk, or other notifications."

    Hope that helps!

     

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    Answered by allanftd on January 29, 2012 at 11:01 AM

    Thanks dmarti02, this additional info will be helpful in resolving this issue at hand. I have included it into the internal ticket assigned to our development team. We'll let you know as soon as updates become available. We appreciate your patience on this matter.

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    JotForm Founder

    Answered by aytekin on January 30, 2012 at 03:27 AM

    There was a problem with the security certificate. I has been fixed now. Your Google Checkout forms should be working properly now. We are sorry about the problem.