JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
To view encrypted forms, you require to generate a key. The Private Key is part of the Private and Public keys collection where the public key is shown to all and the private key is known only to you.
When you create an encrypted form, the private key is given to you to download it. This file should be in your Downloads folder if you have not moved it, or saved in some other location.
For more information on how to generate keys, you may view our users guide, What are Encrypted Forms and how to use them as expert.
Please let us know if you require further assistance.
We'd like to let you know that we've taken additional steps to help maintain uploaded file security.
Take a look at our blog https://www.jotform.com/blog/259-Keeping-Your-Uploads-Secure for details.