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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why cannot download the submitted documents?

    Asked by Alina  on December 01, 2015 at 01:00 PM

    Hello, 

     

    Yesterday I created a form that has the option to upload a document. 

    Now I want to see all the uploaded docs. I had the free account: is there any way to have access to all the submitted applications now that I updated the account? (even though they are more that 10 submitted)

     

    Best,

     

    Alina.

    Page URL:
    https://www.jotform.us/uploads/guest_53337352462050/53337607961158/324<br/>760676094676744/Ammiel%20Julie%20Perez.docx

    cannot download submitted documents cannot documents
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    JotForm Support

    Answered by Kiran on December 01, 2015 at 02:59 PM

    It seems that you have upgraded your account after receiving this submission. Since the link is having the guest username, it is not working. Please try downloading the file from the submissions view and the file should be downloaded normally. Also you may try changing the guest username in the URL to your JotForm account username.

    https://www.jotform.us/uploads/Alinna/53337607961158/324760676094676744/Ammiel%20Julie%20Perez.docx

    Hope this information helps.

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    Answered by Alinna on December 01, 2015 at 03:45 PM
    Hello,

    Thank you for your answer. Now it is working.

    TransUSA Career
    Alina Bodea
    Internship & Training Program Coordinator
    580 California St., Suite 1600, San Francisco, CA, 94104
    toll free: 877.620.2777 ext. 100 | direct: 610.202.7531 | fax: 415.963.3367
    www.transusacareers.com
    Follow us on: social-media-logos

    The information contained in this email message is CONFIDENTIAL, intended for the individual or entity named above. If you are not the intended recipient, you are hereby notified that any use, review, distribution or copying of this document is strictly prohibited. If you receive this document in error, please immediately notify TransUSA Careers by email and delete this email.


    ...
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    Answered by victor on December 01, 2015 at 06:14 PM

    On behalf of my colleague, you are welcome. If you have any other question, please do not hesitate contacting us. We will be glad to assist.

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    Answered by Alinna on December 01, 2015 at 07:45 PM
    Thank you.

    Very good tools on the platform!!

    TransUSA Career
    Alina Bodea
    Internship & Training Program Coordinator
    580 California St., Suite 1600, San Francisco, CA, 94104
    toll free: 877.620.2777 ext. 100 | direct: 610.202.7531 | fax: 415.963.3367
    www.transusacareers.com
    Follow us on: social-media-logos

    The information contained in this email message is CONFIDENTIAL, intended for the individual or entity named above. If you are not the intended recipient, you are hereby notified that any use, review, distribution or copying of this document is strictly prohibited. If you receive this document in error, please immediately notify TransUSA Careers by email and delete this email.


    ...