What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    email notification not being received by aol account holder

    Asked by Mike Schroer  on December 01, 2015 at 02:57 PM

    I created a form that sends an email notification to two addresses:  one at aol.com the other to my gmail account. When the form is submitted, I get the email notification immediately, the other person at the aol account never receives his (he has over 1,000 entries in his inbox)  Do you know if there are problems with aol/huge inboxes?

    We are referencing the page directly from jotform (https://form.jotform.com/53315094982157)  ... have not published to another site.


    ---Mike Schroer


    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kevin_G on December 01, 2015 at 05:48 PM


    Thank you for contacting us.

    I have checked the email log for your email and I can see all email are being sent to the first email address mndschroer@gmail.com , but it's not the same to the second address mayhtm@aol.com , the second one is in our bounce list, here is the reason : 

    Reason(s) : smtp;521 5.2.1 : (DMARC:AOL) This message failed DMARC Evaluation for an AOL Domain

    Now, I will remove it from the bounce list and you should be able to receive the email notifications on this email address as well.

    Please, to prevent future issues related to bouncing, follow this guide :


    Also, you can whitelist our IP Addresses :

    Hope that helps.

    Feel free to contact us if you have more questions, we will be glad to assist you.