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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can form notifications go to multiple recipients on the SAME email?

    Asked by glennrehn on December 01, 2015 at 04:10 PM

    Previously i listed three email addresses on the notification. It used to send them all together in one email but now it sends three separate copies of the same email to each address.

    Page URL:
    https://form.jotform.com/52376229922157

    To: field multiple recipients list recipients
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    JotForm Support

    Answered by Kevin_G on December 01, 2015 at 06:59 PM

    Hi,

    Thank you for contacting us.

    This is the guide to send email notifications to multiple recipients : 

    https://www.jotform.com/help/39-Send-Notifications-to-Multiple-Recipients

    However, I have checked your form and I can see you already have configured your form as the guide above, now it sounds quite odd, since it's impossible that the email recipients are recieving different emails when in the form only is configured one email notification.

    Could you share us an image about how the notification looks in the three emails ?

    This is the guide to upload images to your post in the forum : 

    https://www.jotform.com/answers/277033-How-to-add-screenshots-images-to-questions-in-support-forum

    Let us know and we will be glad to assist you.

    Thanks.

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    Answered by glennrehn on August 11, 2016 at 12:04 PM

    Hi, we're using conditional statements now and still have the problem. Has anything changed in the Jotform back end since I asked this question in December?

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    JotForm Support

    Answered by Kevin_G on August 11, 2016 at 01:18 PM

    I have checked your form https://form.jotform.com/52376229922157 and I cannot find the condition you're mentioning. 

    I have also tested your form and I can see the email notification is being sent to all the email addresses, only one email to all. 

    Could you please confirm us this? 

    Or maybe you're referring to a different form, if so, please provide us with the URL to the form so we can check it to find what's going on. 

    We will wait for your response. 

  • Profile Image

    Answered by glennrehn on August 11, 2016 at 06:50 PM

    Correct - it is set to email to everyone but instead of sending ONE email to all three recipients it sends three separate emails to each recipient.  Screenshots below.

     

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    JotForm Support

    Answered by Chriistian on August 11, 2016 at 11:42 PM

    Can you please try deleting the current Email Notification?

    After that, clear your Form Cache to refresh the form. Then finally setup a new email notification to multiple recipients. If the issue still persists, please let us know. Thank you.

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    JotForm Support

    Answered by Mike on August 15, 2016 at 02:41 PM

    Nope, same problem. This happens when we use the notifier directly and on other forms when we try to create unique conditions: putting multiple people in the field just means they each get separate emails.

    This is happening due to enabled 'PDF Attachment' option on your form email notification. The sending method is changed when that option is enabled.

    If you would like to list all the email recipients in one email, you will need to disabled that option, or alternatively switch to your SMTP sender (it will work properly with enabled PDF Attachment option).

    Thank you.