What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    monthly donation not working

    Asked by discovertheglow on December 01, 2015 at 04:27 PM

    Urgent!!! It's #givingtuesday and we need all the help we can get. People are calling and saying they can't give!

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kevin_G on December 01, 2015 at 11:08 PM


    Thank you for contacting us.

    I have chekced the forms on the link you shared us, and I not able to replicate the mentioned issue, the only error I can see it's due to invalid CC , that it's because I'm using a test CC number, see how one of your forms is working on my end  :

    Please, try again and let us know if your form is working properly, also if the issue is still there, share us the steps to replicate it.