Not all the email address are being notified when submisions come in?

  • stroudshow
    Asked on December 1, 2015 at 9:03 PM
    Page URL: https://form.jotform.co/50382143895863
  • Chriistian Jotform Support
    Replied on December 2, 2015 at 3:26 AM

    Hi,

     

    I did a test submission in your form and I checked the email history of the form and the email was sent successfully. To access your form's email history, you can check this article: How to view all your form Email History.

    Not all the email address are being notified when submisions come in? Image 1 Screenshot 20

     

    Can you confirm if you have received the email?

     

    We will wait for your response.
    Regards.

     

  • stroudshow
    Replied on December 2, 2015 at 3:45 AM

    Yes I did get the test. After sending the question I found there was a . and not a , after the address. I guess that cause an issue? The second email got notification as normal but first one didn't.

    Thanks heaps for your help

     

  • Chriistian Jotform Support
    Replied on December 2, 2015 at 5:53 AM

    Hi,

     

    Can you try to set your Notification Email to info@stroudshow.com.au only and do a test submission and see if you will receive the email? This is to test if there is a problem on setting up multiple recipient on the notification email. If you are still not receiving the email even when you have set up the Notification email to one email address only, you can try to whitelist on your mail server our Jotform mail IP address and see if this will solve the issue. Here are the list of the Jotform mails IP addresses: Whitelisting JotMails IP Addresses.

     

    Do let us know if the issue still persists.
    Regards.