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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Fillable PDF Form: Getting XML access denied error message

    Asked by shorthillsdesign on December 01, 2015 at 09:37 PM


    When I try to create a PDF of my form it throws an error:


    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    <Message>Access Denied</Message>

    How can I fix this?


    (And JotForm rules! Thank you!)


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    JotForm Support

    Answered by Charlie on December 02, 2015 at 03:33 AM

    Apologies for the inconvenience. It seems like there's a problem on the fillable PDF converter. I was able to replicate the problem when I cloned your form http://www.jotform.us/form/52244408475153.


    Let me forward this to our developers to have it checked and fixed. We will update you as soon as this problem has been resolved.

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    Answered by shorthillsdesign on December 02, 2015 at 10:45 AM
    Thank you!!