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innervoyageAsked on December 1, 2015 at 10:20 PM
Hi there
Thank you for providing such a great service...I love Jotform but I am having a problem that I hope you can help me with please.I have suddenly stopped receiving email notification when someone submits the forms. I used to receive a copy of the form but now it is not happening. I have tried to follow the instructions on the FAQ page but had no success.
I have also noticed that the last few forms that came through... I tried to forward them on to me associate, as I have always done but I couldnt forward the form as my email server was classifying then as spam. When I have always been able to forward them and reply to the sender previously.
Could you please let me know what I should do?
Many thanks -
jonathanReplied on December 2, 2015 at 4:00 AM
I checked the sent email logs, but so far it shows emails were successfully sent to the email address reg@inner-voyage.com
logs:
[2015-12-02 02:02:15] Submission #324848905961199825 Form #43157100050841 SENT to reg@inner-voyage.com from noreply@jotform.com via AMAZONSES
[2015-12-02 01:44:28] Submission #324847867961828451 Form #43157100050841 SENT to reg@inner-voyage.com from noreply@jotform.com via AMAZONSES
[2015-12-02 01:29:39] Submission #324846978413535226 Form #51910451051847 SENT to reg@inner-voyage.com from noreply@jotform.com via AMAZONSES
[2015-12-02 00:57:40] Submission #324845060870101959 Form #43157100050841 SENT to reg@inner-voyage.com from noreply@jotform.com via AMAZONSES
[2015-12-01 23:31:57] Submission #324839917602483273 Form #43157100050841 SENT to reg@inner-voyage.com from noreply@jotform.com via AMAZONSES
[2015-12-01 16:44:27] Submission #324815466133372134 Form #51893856888884 SENT to reg@inner-voyage.com from noreply@jotform.com via AMAZONSES
[2015-12-01 16:18:46] Submission #324813926991104350 Form #43157100050841 SENT to reg@inner-voyage.com from noreply@jotform.com via AMAZONSES
[2015-12-01 08:09:04] Submission #324784543898507120 Form #43157100050841 SENT to reg@inner-voyage.com from noreply@jotform.com via AMAZONSES
[2015-11-30 23:16:48] Submission #324752607141748887 Form #43157100050841 SENT to reg@inner-voyage.com from noreply@jotform.com via AMAZONSES
[2015-11-30 23:09:39] Submission #324752179552323399 Form #51898317717872 SENT to reg@inner-voyage.com from noreply@jotform.com via AMAZONSES
You can check the sent email logs using your account as well.
user guide: -How-to-view-all-your-form-Email-History
Can you tell us which submission the form http://www.jotform.co/form/51893856888884 have that doesn't have the equivalent email?
We wil check further once we have enough information.