Email notifications have stopped

  • Profile Image
    innervoyage
    Asked on December 01, 2015 at 10:20 PM

    Hi there
    Thank you for providing such a great service...I love Jotform but I am having a  problem that I hope you can help me with please.

    I have suddenly stopped receiving email notification when someone submits the forms. I used to receive a copy of the form but now it is not happening. I have tried to follow the instructions on the FAQ page but had no success.

    I have also noticed that the last few forms that came through... I tried to forward them on to me associate, as I have always done but I couldnt forward the form as my email server was classifying then as spam. When I have always been able to forward them and reply to the sender previously.

    Could you please let me know what I should do?
    Many thanks

  • Profile Image
    jonathan
    Answered on December 02, 2015 at 04:00 AM

    I checked the sent email logs, but so far it shows emails were successfully sent to the email address reg@inner-voyage.com  

    logs:

    [2015-12-02 02:02:15] Submission #324848905961199825 Form #43157100050841 SENT to reg@inner-voyage.com from noreply@jotform.com via AMAZONSES 

    [2015-12-02 01:44:28] Submission #324847867961828451 Form #43157100050841 SENT to reg@inner-voyage.com from noreply@jotform.com via AMAZONSES 

    [2015-12-02 01:29:39] Submission #324846978413535226 Form #51910451051847 SENT to reg@inner-voyage.com from noreply@jotform.com via AMAZONSES 

    [2015-12-02 00:57:40] Submission #324845060870101959 Form #43157100050841 SENT to reg@inner-voyage.com from noreply@jotform.com via AMAZONSES 

    [2015-12-01 23:31:57] Submission #324839917602483273 Form #43157100050841 SENT to reg@inner-voyage.com from noreply@jotform.com via AMAZONSES 

    [2015-12-01 16:44:27] Submission #324815466133372134 Form #51893856888884 SENT to reg@inner-voyage.com from noreply@jotform.com via AMAZONSES 

    [2015-12-01 16:18:46] Submission #324813926991104350 Form #43157100050841 SENT to reg@inner-voyage.com from noreply@jotform.com via AMAZONSES 

    [2015-12-01 08:09:04] Submission #324784543898507120 Form #43157100050841 SENT to reg@inner-voyage.com from noreply@jotform.com via AMAZONSES 

    [2015-11-30 23:16:48] Submission #324752607141748887 Form #43157100050841 SENT to reg@inner-voyage.com from noreply@jotform.com via AMAZONSES 

    [2015-11-30 23:09:39] Submission #324752179552323399 Form #51898317717872 SENT to reg@inner-voyage.com from noreply@jotform.com via AMAZONSES 

     

    You can check the sent email logs using your account as well.

    user guide: -How-to-view-all-your-form-Email-History

    Can you tell us which submission the form http://www.jotform.co/form/51893856888884  have that doesn't have the equivalent email?

    We wil check further once we have enough information.