What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Fillable PDF Form : Getting XML error while trying to generate the PDF Form

    Asked by inversionesseleccionfondos on December 01, 2015 at 11:50 PM
    but not for another. It threw error. I cannot create a PDF for Funds due diligence 2016. I can only do it for Asset managers Due diligence 2016.
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    JotForm Support

    Answered by Kevin_G on December 01, 2015 at 11:55 PM

    Hi, 

    I checked your forms and I was able to generate the PDF form for this : 

    http://www.jotformz.com/form/53333719071655

    I could only replicate your issue for this one :

    http://www.jotformz.com/form/53333278939668

    Now, I will report it to our developers and they will take a look into this, we will let you know via this thread when the issue is solved.

    Thanks.

     

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    Answered by inversionesseleccionfondos on December 02, 2015 at 06:20 AM

    Thank you so much. I am in a hurry. Can I ask you to solve the problem by today please?

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    Answered by victor on December 02, 2015 at 09:12 AM

    My colleague already reported this issue to our team. They are currently working on the issue and we will inform you as soon as it is resolved.

    I can't really give a time frame of when it will get resolved, but I have informed them that this is an urgent issue.

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    Answered by inversionesseleccionfondos on December 02, 2015 at 12:19 PM

    Ok thank you so much for your help. I really need it soon though, so please keep me updated about it.

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    JotForm Support

    Answered by Kevin_G on December 02, 2015 at 01:23 PM

    Of course, we will let you know about the progress on this issue as soon as we get some news.

    Thank you for your understanding.

    Regards.

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    Answered by inversionesseleccionfondos on December 10, 2015 at 04:48 PM

    Hi how are you. Have you find a solution to this problem? I have waited a lot of days and I really really need to generate this PDF. When is it gonna be possible?

     

    Thank you very much 

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    JotForm Support Manager

    Answered by Jeanette on December 10, 2015 at 05:00 PM

    It appears that long forms won't be converted to PDF , other times, they would be erratic, so some forms might work and some not.

    Our developers are very aware of this, but there is not a time frame for when this will be fixed. Or if they would decide to restrict converting webforms to fillable PDF to some extent and certain type fields.

    Please read this general guide to know more about fillable PDF forms:

    http://www.jotform.com/help/312-Fillable-PDF-Everything-you-need-to-know-about-JotForm-Fillable-PDF-Creator