What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image
  • Profile Image
    JotForm Support

    Answered by beril on December 02, 2015 at 04:57 AM

    I've checked your form which is http://www.jotform.co/form/53337624479868. There is any issue.

    You can add your form with publish.

  • Profile Image

    Answered by Sunco on December 02, 2015 at 08:56 PM

    This doesn't make sense. I have already published the form. It is live on the facebook page. When you click on it, a 404 error page comes up. I tried to do as you suggest and publish, but it is already published and it says:

    All of the Facebook Pages that you are an admin of have already had this App Tab installed.

    Are you able to help with the 404 error from the facebook page? Please test it for yourself, the Jotform app is called Book a service.

    https://www.facebook.com/SunshineCoastNissanCaloundra/?fref=ts

    The strange thing is, it works for my other five pages. Here is an example:

    https://www.facebook.com/Sunco-Motors-259141397495727/timeline/

    Kind regards
    Sam

  • Profile Image
    JotForm Support

    Answered by beril on December 03, 2015 at 02:56 AM

    Hi,

    I've checked your form and I see that it is working properly. I suggest you to re-embed your form to Facebook Page.

    Please check the guide below for more information:

    http://www.jotform.com/help/22-Adding-Form-to-Facebook-Pages

    Let us know if the issue persists.

  • Profile Image
    JotForm Support

    Answered by beril on December 03, 2015 at 03:24 AM

    It seems like JotForm app is already installed on the FB page. That is causing the problem.

    You can try removing the JotForm app then redo the steps on publishing it.

    If it still does not work, There is an alternative method that you can try:

    http://www.jotform.com/help/82-Adding-Form-to-Facebook-Custom-iFrame-App-

    I hope it works.

    I look forward to hearing from you soon.

  • Profile Image

    Answered by Sunco on December 03, 2015 at 05:31 PM

    Yay, thank you. I just removed the app and re-added it. It now works. Thanks JotForm.

  • Profile Image
    JotForm Support

    Answered by Kevin_G on December 03, 2015 at 08:44 PM

    Hi,

    On behalf of my collegue Beril, you're welcome.

    Feel free to contact us if you need more help or have more questions, we will be glad to assist your.

    Regards.