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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Old Thank You Page showing on Embedded Form instead of New Thank You Page

    Asked by kevinsuits on December 02, 2015 at 09:16 AM

    When you click submit on my contact us form, I get the old thank you page whether I submit the form from my site or view form at the Jotform website and submit it from there. How do I tell my form to use the new Thank You page?

     

    Click "Contact & Locations" on my site for the page where the form is.

    Thanks

    Page URL:
    http://gci.edu

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    JotForm Support

    Answered by KadeJM on December 02, 2015 at 11:01 AM

    If I understand you correctly it seems to me that you are saying you are seeing the old thank you instead of the new one when your form is submitted, correct?

    When I check your form I see it shows that you are currently using the New Thank You Page, but this is not what you are seeing when submitted and it's still going to the old one, correct?

    May we have your permission to test it via a new submission on your embedded form webpage so that we can investigate this issue more accurately?

    Alternatively, you can also try clicking on the "Edit Text" button in the Thank You Page then Re-save it by clicking the "Save Changes" button to see if that will help to resolve the issue for you.

    Do let us know if this issue continues.