The adobe e signature widget is not working

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    Asked on December 02, 2015 at 09:30 AM

    clicking the signature button does not work


    please rectify asap 

    i have attached a screen shot to explain

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    Answered on December 02, 2015 at 11:37 AM

    Sorry for inconvenience this may caused you. 

    I have tested your form and I was able to replicate mentioned issue. I was also able to replicate it on my cloned form.


    I will escalate this issue to our developers and we will inform you via this thread once this issue is resolved. 

    As possible workaround until this issue is resolved you can use Smooth Signature or E-Signature.

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    Answered on December 02, 2015 at 11:45 AM

    all of my forms are not opening or allowing me or any user clicking the link to open them

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    Answered on December 02, 2015 at 12:55 PM

    I've checked the widget on the cloned version of your JotForm and I was also able to replicate the issue at my end. However, when I tested the widget on a new form it is working fine without any issue.

    On the cloned form, I've tried removing the widget and added it again. When I tested the form now, it is working great!

    Hence, we request you to remove the Adobe esign widget on your JotForm and add it again to see if that works for you. 

    Let us know if the issue still persists. We will be happy to take a look again.