What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can my users select credit card or echeck?

    Asked by SunbridgeInstitute on December 02, 2015 at 11:50 AM

    Hi there,

    Our institution is setting up an account with Authorize.net to accept both credit cards or echecks. I know that JotForm has some limitations with multiple payment options. Will our users be able to take advantage of both options in the same form? If so, can you tell me how this would work?

    Thank you so much!

    Page URL:
    http://www.jotform.com//?formID=53333879050962#design

    credit card echeck
  • Profile Image
    JotForm Support

    Answered by Kevin_G on December 02, 2015 at 01:29 PM

    Hi,

    You add multiple payment options to your form, to do it you can refer to this guide :

    http://www.jotform.com/help/182-How-to-Create-a-Basic-Multiple-Payment-form

    Hope that helps.

    Let us know if you have more questions, we will be glad to assist you.

    Regards.

  • Profile Image

    Answered by SunbridgeInstitute on December 16, 2015 at 09:42 AM

    Thank you for sending me this instruction page. I am finding that my form is turning out to be much different than this instruction, so I'm not sure if this will work for us.

    I still want to offer multiple payment options to our users as follows:

         -Credit Card payment through Authorize.net

         -eCheck payment through Authorize.net

         -I will send a check

         -please send me an invoice

    The questions I have based on this tutorial are:

    1.

    Do I have to use products in the payment tool for multiple payments to work? I was not planning to put our products in the payment tool because there's a long list, with complicated discount combinations which I think I will have to handle with a calculations widget.

    Also, I thought it would be more user-friendly for users if the product choices can appear by grouping rather than a straight list like in the payment tool.

    2.

    If I do not put the products in the payment tool, and the user makes the choice from a basic checkbox or dropdown on the primary page, then how will the total calculation make it to the embedded form where the payment is happening?

    If you have any other ideas how I can handle these multiple payment options, please let me know. I welcome ideas for the most efficient execution, and I am open to changing my approach.

    The form I am referencing is this (NOT the one that was previously referenced): http://www.jotform.com//?formID=53434184222954

  • Profile Image
    JotForm Support

    Answered by KadeJM on December 16, 2015 at 11:39 AM

    It seems you are a bit concerned about your form appearing different after following the guide for making a multi-payment form. Unfortunately though, that is the only way currently to allow more than one payment method to be used similarly.

    Also, since you have some additional questions that are different from your initial question via this thread even though it's partly related. And I have split them into new thread topics that you can find an answer to shortly for each so that we can be clear with you about them without confusion.

    #1 = http://www.jotform.com/answers/726877 

    #2 = http://www.jotform.com/answers/726876 

    #3 = http://www.jotform.com/answers/726878 

     

    In the future we ask that you please only ask one question per thread and thank you in advance.

  • Profile Image

    Answered by SunbridgeInstitute on December 16, 2015 at 11:58 AM

    Thanks for your response. Really, I do have one question here, and I apologize that I did not ask it more succinctly. I will try here:

    I would rather use a checkmark list with calculation values, then a calculation widget to give me a "total payment" value RATHER than using the payment tool to list my products. (as in this tutorial: http://www.jotform.com/help/275-How-to-pass-a-calculation-to-a-payment-field )

    If I'm doing it this way, how can I offer multiple payments to my submitors?

    Thank you!

     

  • Profile Image
    JotForm Support

    Answered by Kevin_G on December 16, 2015 at 12:41 PM

    Hi,

    Yes, you can add your products as single fields, and use the calculation widget to get the total amount to pay, then you can take this value and pass it to the payment field, you will find how to do it in the guide you a referring above.

    The only way to allow your users to select more than one payment method is with the guide : http://www.jotform.com/help/182-How-to-Create-a-Basic-Multiple-Payment-form

    You can set them to get the total payment from the calculated value in your calculation field.

    Take a look to my sample, there I have text boxes instead of checkbox, I'm calculation the total and then passing it to the payment field : https://form.jotform.co/52847553477872

    Feel free to clone it.

    Let us know if it works, we will be glad to assist you.

    Regards.

  • Profile Image

    Answered by SunbridgeInstitute on December 17, 2015 at 11:57 AM

    This is fantastic. Using your sample (https://form.jotform.co/52847553477872), if I add 2or 3 payment options to the bottom, how will I pass this calculation into the embedded payment forms? Thank you!

  • Profile Image
    JotForm Support

    Answered by Welvin on December 17, 2015 at 12:58 PM

    I don't think you can pass without submitting the form so I would suggest duplicating the forms instead then change the payment methods to each duplicate forms. So, based on the original guide, you will have to create based form with only the payment method selection in it and embed the payment forms there.

    Or, you can put all payment methods into one form since you will be using our basic fields to configure the product items. Here's an example form: https://form.jotform.com/53503437654961.

    Let us know if you need more help with this method. 

  • Profile Image

    Answered by SunbridgeInstitute on December 17, 2015 at 02:44 PM

    Yes, that would almost work (and thank you for pointing me to this nice example). HOWEVER, I also need to offer e-check through Authorize.net, so I think I need to use two payment tools. Shoot. So it is looking like I have to have at least two long complex forms (in duplicate), both with submit buttons, each embedded into one primary form that does not have a submit button. Is that going to be my answer?

  • Profile Image
    JotForm Support

    Answered by david on December 17, 2015 at 04:11 PM

    If you need to 2 payment processors, then yes, you would need two forms.  If the forms are identical, you could clone one and then just change payment fields.  Your approach would be the correct one. 

  • Profile Image

    Answered by SunbridgeInstitute on December 18, 2015 at 09:36 AM

    Alright then. (slight Grrrr!) I hope that your technology people are working on a way to work these multiple payments in a little more seamlessly. The fact that I have to have 2 long, complicated forms in duplicate makes edits much more arduous. But at least I can do what I want to do. Thank you for all your help in getting me there.

  • Profile Image
    JotForm Support

    Answered by BDAVID on December 18, 2015 at 11:18 AM

    On behalf of my colleagues, you are welcome! Please open a new thread if you need anything else, we will be glad to assist you.