What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Vimeo Widget : Video is not appearing in the form

    Asked by PeckMusic on December 02, 2015 at 01:45 PM
    , I'm also experience problems with the Vimeo video not appearing in the form. About 15% -20% of the time the form will load and the spot that contains the Vimeo video is empty. I am not embedding the form in my website and I've had this problem on both Chrome and Safari. The video is the most important part of displaying my product. I do not want to use youtube because of the ads. I have a paid Vimeo business account.
    This morning, the following link would not display the Vimeo video even after several attempts
    http://www.peckmusicpublishing.net/1/1079
    I checked to make sure that this particular Vimeo video was working when played through Vimeo's website
    No problems on Vimeo's end.
  • Profile Image
    JotForm Support

    Answered by Kevin_G on December 02, 2015 at 02:16 PM

    Hi,

    I was able to replicate your issue, I cloned your form and I was not able to display the video using the Vimeo Widget. However, as a temporary workaround, I would suggest you to get the IFrame of your video and insert it as HTML in the form, follow these steps to do it : 

    1. Get the IFrame code from the Vimeo Video : 

    2. Add the Text field to your form and then Click on the HTML option on the top toolbar, then paste the IFrame code and Click OK.

    Here is my cloned form , I won't remove the Widget from my form because I need to get it to report it, but You can remove it temporally from your form and use this workaround if you want.

    I will report the issue to our L2 and will let you know as soon as we get news about it.

    We apologize for this issue.

    Thank you for your understanding.

    Regards.

  • Profile Image

    Answered by PeckMusic on December 02, 2015 at 02:45 PM
    The iframe embed code is not responsive (it looks terrible on a small smart phone screen)
    any thoughts?
    Tom Peck
    --------------------------------------
    ...
  • Profile Image
    JotForm Support

    Answered by david on December 02, 2015 at 03:52 PM

    There are now a few tickets open regarding this bug.  Hopefully it should be sorted rather quickly.  We will let you know here as soon as we have any further information.

  • Profile Image
    JotForm Support

    Answered by TitusN on December 03, 2015 at 10:44 PM

    Hello, 

    We sincerely apologize for the downtime - 

    The Vimeo widget is now fixed - https://form.jotform.com/53368232388967?

    If you have any concerns, please let us know. 

    Thanks!