What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email Notifications via Condition is DOWN!!!

    Asked by troyschreifels on December 02, 2015 at 05:08 PM

    I have been contacting you through out the day with this issue with no resolve.  We have approximately 15 different forms that we use all day long that have conditional notifications set up.  Beginning today none of the conditions are working for some reason.  Your staff are stating that we should review our setups and change this and change that....  Below is an attached form that you can see that isn't working.  


    Please fix ASAP!! 

    Page URL:

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    JotForm Support

    Answered by david on December 02, 2015 at 07:25 PM

    Our developers have informed me that this should now be fixed.  If you would like to test your form and let us know if the email notifications come through, it would be much appreciated.  Let us know either way and we will follow up as soon as possible.

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    Answered by troyschreifels on December 02, 2015 at 07:51 PM

    Yes that fixed the issue.  It would have been appreciated if the first email would have been addressed like this one.


    Thanks Again.