What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My Jotform is not working

    Asked by rleong on December 02, 2015 at 05:14 PM

    when i embed the form, it says, "unable to generate thumbnail". See attachment.




    Russell Leong



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    JotForm Support Manager

    Answered by Jeanette on December 02, 2015 at 07:31 PM

    Your form was suspended because you created a form that requests login credentials therefore this is not displayed in your HTML widget. Login forms are not allowed as they violate our terms of use.