What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Emails not sending

    Asked by Laura on December 02, 2015 at 05:47 PM

    We had a customer submit an online form today but it was not delivered to any of the mail boxes that it should have been sent to. 

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    JotForm Support

    Answered by david on December 02, 2015 at 07:26 PM

    Our developers have informed me that this should now be fixed.  If you would like to test your form and let us know if the email notifications come through, it would be much appreciated.  Let us know either way and we will follow up as soon as possible.

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    Answered by MartinInstrmnt on December 03, 2015 at 01:45 PM
    Great, it works now. Thank you so much.
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    JotForm Support

    Answered by david on December 03, 2015 at 02:09 PM

    Glad to hear it!  Again, my apologies.  If there is anything else we can assist you with, let us know and we will be happy to help.