What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my header image not displayed in the preview mode or live view?

    Asked by inspiremenaturally on December 02, 2015 at 06:36 PM

    I've changed the header image to make sure it's not an issue with the source file. Now I can see my image in the form editor but I cannot see it in preview mode or in live mode on my website. What's going on? There are no errors to indicate the problem.


    Page URL:

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    JotForm Support Manager

    Answered by Jeanette on December 02, 2015 at 09:50 PM

    I was able to see the form with no problem in Google Chrome. Try to open the form direct link http://www.jotform.com/43075835646159 in an incognito windows and if you are able to see the header there, then you would need to clear your browser's cache.

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    Answered by inspiremenaturally on December 03, 2015 at 09:30 AM

    Thank you for a quick response. I was able to see the image in the incognito window. Weird. Guess I'll clear my cache. Thanks again!

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    Answered by KadeJM on December 03, 2015 at 11:16 AM

    You are very welcome and we're glad to hear that this has helped you out! :)