Why is my header image not displayed in the preview mode or live view?

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    inspiremenaturally
    Asked on December 02, 2015 at 06:36 PM

    I've changed the header image to make sure it's not an issue with the source file. Now I can see my image in the form editor but I cannot see it in preview mode or in live mode on my website. What's going on? There are no errors to indicate the problem.

    Thanks

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    Jeanette
    Answered on December 02, 2015 at 09:50 PM

    I was able to see the form with no problem in Google Chrome. Try to open the form direct link http://www.jotform.com/43075835646159 in an incognito windows and if you are able to see the header there, then you would need to clear your browser's cache.

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    inspiremenaturally
    Answered on December 03, 2015 at 09:30 AM

    Thank you for a quick response. I was able to see the image in the incognito window. Weird. Guess I'll clear my cache. Thanks again!

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    KadeJM
    Answered on December 03, 2015 at 11:16 AM

    You are very welcome and we're glad to hear that this has helped you out! :)