What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    People filling out my form are not receiving confirmation that they completed the form.

    Asked by HeatherCruz on December 02, 2015 at 06:45 PM

    I have an AutoResponder set up for the form, but when a submission is made, the person filling out the form is not receiving confirmation that the form was filled out.

    receiving filling out the form autoresponder email
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    JotForm Support

    Answered by jonathan on December 02, 2015 at 09:55 PM

    We recently have issue with our Email Notifications not working properly. 

    But our developers have informed us that this should now be fixed.  If you would like to test your form and let us know if the email notifications come through, it would be much appreciated.  Let us know either way and we will follow up as soon as possible.

    Thank you.