What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Does jotform use php to send email?

    Asked by edwardbutterworth37 on December 02, 2015 at 07:10 PM

    Hi Support,

    I have a spam attack issue on my server and my host has sent me the below email as a possible solution. Can you please advise in regarding to Jotform? Thanks a lot.

    ~~~~~~~~~~
    EMAIL
    ~~~~~~~~~~

    Hello David,

    Do you plan to use PHP to send any emails? The reason I ask is because it's like coming from a php code somewhere on the server (if it still exists after deleting the last few files).

    What I'd like to do is enable this setting: Prevent “nobody” from sending mail.

    Generally PHP files well send mail as this user. Or we can disable PHP Mail altogether. However this isn't an option if you are using PHP to send mail.

    Thanks,

    Mason Drake
    Tier 1 Technical Support
    Beyond Hosting

    Page URL:
    http://www.orthoticsforyou.com.au/contact-us/

    send email php mail
  • Profile Image
    JotForm Support

    Answered by jonathan on December 02, 2015 at 10:28 PM

    Hi David,

    No. The Notification Email of the form is not being sent via the PHP mail service method.

    What I suggest you do is to share this article to your mail service host.

    user guide: -Whitelisting-JotMails-IP-Addresses

    They will be able to understand what to do once they have check this article.

    Hope this help. Let us know if issue remains.

    Thanks.