What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form data is not showing up in Salesforce

    Asked by ddsoorg on December 02, 2015 at 07:50 PM

    Hello,

    We have two forms integrated with Salesforce that don't appear to be working correctly. 

    The Online Donation form and Contact Us form. 

    Is there any help you can provide?

    Also, there are a ton of Salesforce fields I can't get to show up in the jotform integration. Is there another plug in or add on available or something?

    Thank you!

    ~Michelle 

    Page URL:
    http://ddso.org/contact-us/

    form data integrated salesforce
  • Profile Image
    JotForm Support

    Answered by jonathan on December 02, 2015 at 11:18 PM

    Hi Michelle,

    Have you already tried re-integration process?  May I suggest you try first.

    Follow this user guide

    -Mastering-SalesForce-with-JotForm

    Let us know of the results and if issue is not reslove.

    Thanks.

     

  • Profile Image

    Answered by ddsoorg on January 02, 2016 at 03:50 PM

    I have retried integration process multiple times and the form data is not making it into Salesforce. Many of the fields from the Salesforce lead object are not showing up at all as options for mapping/integration either. 

    Please advise, thank you! 

  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 02, 2016 at 11:28 PM

    Hi,

    I made a test with your form : http://www.jotform.us/form/51095557017153, and I have integrated it with Sales Force, unfortunately, I was unable to replicate your issue, I did three submissions and received all of them.

    Please, could you try to test again ? 

    Do let us know the results and if the issue is still there, please provide us with the steps or tell us the specific fields you are not receiving on Sales Force, we will be glad to assist you.