Firewall (Captive Portal) Bypass

  • RSGuys
    Asked on December 3, 2015 at 6:45 AM

    Hello!

    We use a captive portal to prevent customers using our internet access until they have signed up and paid.  We want to allow our JotForm to bypass the captive portal and can do this by whitelisting your URLs.

    Could I please have a list of domains / subdomains I need to allow access to?

    Cheers,

    Gareth

    Page URL: https://form.jotformeu.com/RSGuys/wi-fi-signup-form
  • Charlie
    Replied on December 3, 2015 at 8:34 AM

    You can check the IPs address and domain name server list on this guide: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

    You can also whitelist the following domain names:

    jotform.us

    jotform.com

    jotform.ca

    jotformeu.com and eu.jotform.com 

    jotform.me

    myjotform.com

    jotformz.com

    jotform.co

    jotformpro.com

     

    I hope that helps.

  • RSGuys
    Replied on December 3, 2015 at 8:45 AM

    Hi,

    Thanks for the info - I'll give it a go and report back here.

    Gareth

  • RSGuys
    Replied on January 19, 2016 at 9:27 AM

    Hi,

    This info seems to have helped.

    Much Appreciated!

    Gareth

  • Charlie
    Replied on January 19, 2016 at 10:36 AM

    Thank you for updating us. I'm glad the issue has now been finally resolved. 

    Just a heads up, I see you are located in EU. There is currently a problem on forms and submission located in EU. Our backend teams are aware of the problem and are currently working on to restore everything to normal. If you experienced any problems, please feel free to open a new thread here in the forum. Apologies for the inconvenience.