Firewall (Captive Portal) Bypass

  • Profile Image
    RSGuys
    Asked on December 03, 2015 at 06:45 AM

    Hello!

    We use a captive portal to prevent customers using our internet access until they have signed up and paid.  We want to allow our JotForm to bypass the captive portal and can do this by whitelisting your URLs.

    Could I please have a list of domains / subdomains I need to allow access to?

    Cheers,

    Gareth

  • Profile Image
    Charlie
    Answered on December 03, 2015 at 08:34 AM

    You can check the IPs address and domain name server list on this guide: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

    You can also whitelist the following domain names:

    jotform.us

    jotform.com

    jotform.ca

    jotformeu.com and eu.jotform.com 

    jotform.me

    myjotform.com

    jotformz.com

    jotform.co

    jotformpro.com

     

    I hope that helps.

  • Profile Image
    RSGuys
    Answered on December 03, 2015 at 08:45 AM

    Hi,

    Thanks for the info - I'll give it a go and report back here.

    Gareth

  • Profile Image
    RSGuys
    Answered on January 19, 2016 at 09:27 AM

    Hi,

    This info seems to have helped.

    Much Appreciated!

    Gareth

  • Profile Image
    Charlie
    Answered on January 19, 2016 at 10:36 AM

    Thank you for updating us. I'm glad the issue has now been finally resolved. 

    Just a heads up, I see you are located in EU. There is currently a problem on forms and submission located in EU. Our backend teams are aware of the problem and are currently working on to restore everything to normal. If you experienced any problems, please feel free to open a new thread here in the forum. Apologies for the inconvenience.