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Firewall (Captive Portal) BypassAsked by RSGuys on December 03, 2015 at 06:45 AM
We use a captive portal to prevent customers using our internet access until they have signed up and paid. We want to allow our JotForm to bypass the captive portal and can do this by whitelisting your URLs.
Could I please have a list of domains / subdomains I need to allow access to?
JotForm domains hello and
You can check the IPs address and domain name server list on this guide: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.
You can also whitelist the following domain names:
jotformeu.com and eu.jotform.com
I hope that helps.
Thanks for the info - I'll give it a go and report back here.
This info seems to have helped.
Thank you for updating us. I'm glad the issue has now been finally resolved.
Just a heads up, I see you are located in EU. There is currently a problem on forms and submission located in EU. Our backend teams are aware of the problem and are currently working on to restore everything to normal. If you experienced any problems, please feel free to open a new thread here in the forum. Apologies for the inconvenience.