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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to Send a Confirmation Email to the Users?

    Asked by rodney111 on December 03, 2015 at 09:03 AM


    We received our first submission on our form and one of the notifications receivers did not receive his email.  I have since sent two test submissions and no one received an email.  When I test the emails, they work.  


    Thank you;


    Rodney Houle

    Page URL:

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    JotForm Developer

    Answered by mert on December 03, 2015 at 10:24 AM

    Hi Rodney,

    The users who have submitted your form didn't receive any email because you have only set a "Notification" to your form and this only sends a email submission to the owner of the form.

    To send a confirmation email (Autoresponder) to your users, you need to set a "Autoresponder" to your form. Below, you will find a instruction about how to do it:



    If you need any extra help, please don't hesitate to contact us.