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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to Send a Confirmation Email to the Users?

    Asked by rodney111 on December 03, 2015 at 09:03 AM

    https://form.jotform.com/52434979706164

    We received our first submission on our form and one of the notifications receivers did not receive his email.  I have since sent two test submissions and no one received an email.  When I test the emails, they work.  

     

    Thank you;

     

    Rodney Houle

    Page URL:
    https://form.jotform.com/52434979706164

    Emails receiving receiving emails Submissions JotForm and
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    JotForm Support

    Answered by mert on December 03, 2015 at 10:24 AM

    Hi Rodney,

    The users who have submitted your form didn't receive any email because you have only set a "Notification" to your form and this only sends a email submission to the owner of the form.

    To send a confirmation email (Autoresponder) to your users, you need to set a "Autoresponder" to your form. Below, you will find a instruction about how to do it:

    http://www.jotform.com/help/26-Creating-a-Form-Autoresponder

     

    If you need any extra help, please don't hesitate to contact us.

    Thanks.