How to Send a Confirmation Email to the Users?

  • Profile Image
    rodney111
    Asked on December 03, 2015 at 09:03 AM

    https://form.jotform.com/52434979706164

    We received our first submission on our form and one of the notifications receivers did not receive his email.  I have since sent two test submissions and no one received an email.  When I test the emails, they work.  

     

    Thank you;

     

    Rodney Houle

  • Profile Image
    mert
    Answered on December 03, 2015 at 10:24 AM

    Hi Rodney,

    The users who have submitted your form didn't receive any email because you have only set a "Notification" to your form and this only sends a email submission to the owner of the form.

    To send a confirmation email (Autoresponder) to your users, you need to set a "Autoresponder" to your form. Below, you will find a instruction about how to do it:

    http://www.jotform.com/help/26-Creating-a-Form-Autoresponder

     

    If you need any extra help, please don't hesitate to contact us.

    Thanks.