- JotForm SupportWelvinAnswered on December 03, 2015 at 01:04 PM
As mentioned in the original thread, I have now forwarded this matter to our developers for further checking. IF there are updates, you should know it through this thread.
- Chief Technology OfficereeeAnswered on December 04, 2015 at 07:32 AM
The correct URL is the one given from the Publish Wizard.
Both works, but form.jotformeu.com is always faster than eu.jotform.com.
Please continue to use form.jotformeu.com,
- YBDSAAnswered on December 04, 2015 at 09:27 AM
Last night we changed our published links to use https://eu.jotform.com/xxxxxxxxxxxxxx and this morning we had an entry come in giving us a blank row. So it looks like there's either an issue with the whole system or that URL won't work.
This was for form: https://eu.jotform.com/53353748379973
And Submission ID: 325034841012241219
I will convert the links over to https://form.jotformeu.com/53353748379973 and see if I have any issues with that.
- YBDSAAnswered on December 04, 2015 at 09:29 AM
FYI - When I've just gone to Publish for this form today, it actually gave me the definitely wrong link of: https://form.jotform.com/53353748379973
- Chief Technology OfficereeeAnswered on December 04, 2015 at 09:44 AM
Actually, it doesn't matter if it's eu.jotform.com, form.jotformeu.com, or form.jotform.com.
All forms are served by a central place, but submissions are stored in Europe if you've enabled your EU mode.
You can safely use form.jotform.com,
About your missing submission, I have found a bug in forms with Payment Field and EU enabled, I will update you when it's fixed.
I have fixed the missing submission on your account, you can see it in your submissions.
- YBDSAAnswered on December 04, 2015 at 10:29 AM
That might explain it - All of our forms use the PayPal integration. The missing submissions seem to be a little hit and miss and I couldn't work out a proper pattern.
Bottom line - there still seems to be a problem with the submissions not showing. If you could look at fixing, that would be good.
- JotForm SupportWelvinAnswered on December 04, 2015 at 11:17 AM
Our apologies if you are still experiencing an issue with empty submissions. Let's go back to your original thread (http://www.jotform.com/answers/717045) for that matter.