What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    submissions are not being forwarded to email addresses

    Asked by snmcmarketing on December 03, 2015 at 02:43 PM

    hello

    we are not receiving any forms when submitted. Can you help?

    hello receiving
  • Profile Image
    JotForm Support

    Answered by Kevin_G on December 03, 2015 at 03:31 PM

    Hi,

    Thank you for contacting us.

    I have checked your forms and I also the email addresses related to them, I could see you have configured multiple recipients in one of your forms, I see you are using semicolon instead of comma and space, I would suggest you to follow this guide to add properly the multiple email addresses : 

    http://www.jotform.com/help/39-Send-Notifications-to-Multiple-Recipients

    I can see the submissions are being forwarded to your another email addresses, but I would like to share you this guide to prevent issues related to bounces : 

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Please, follow these advices and let us know if you are still getting the issue, we will be more than glad to help you.

    Regards.