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snmcmarketingAsked on December 3, 2015 at 2:43 PM
hello
we are not receiving any forms when submitted. Can you help?
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Kevin Support Team LeadReplied on December 3, 2015 at 3:31 PM
Hi,
Thank you for contacting us.
I have checked your forms and I also the email addresses related to them, I could see you have configured multiple recipients in one of your forms, I see you are using semicolon instead of comma and space, I would suggest you to follow this guide to add properly the multiple email addresses :
http://www.jotform.com/help/39-Send-Notifications-to-Multiple-Recipients
I can see the submissions are being forwarded to your another email addresses, but I would like to share you this guide to prevent issues related to bounces :
http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
Please, follow these advices and let us know if you are still getting the issue, we will be more than glad to help you.
Regards.