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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    submissions are not being forwarded to email addresses

    Asked by snmcmarketing on December 03, 2015 at 02:43 PM


    we are not receiving any forms when submitted. Can you help?

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    JotForm Support

    Answered by Kevin_G on December 03, 2015 at 03:31 PM


    Thank you for contacting us.

    I have checked your forms and I also the email addresses related to them, I could see you have configured multiple recipients in one of your forms, I see you are using semicolon instead of comma and space, I would suggest you to follow this guide to add properly the multiple email addresses : 


    I can see the submissions are being forwarded to your another email addresses, but I would like to share you this guide to prevent issues related to bounces : 


    Please, follow these advices and let us know if you are still getting the issue, we will be more than glad to help you.