submissions are not being forwarded to email addresses

  • snmcmarketing
    Asked on December 3, 2015 at 2:43 PM

    hello

    we are not receiving any forms when submitted. Can you help?

  • Kevin Support Team Lead
    Replied on December 3, 2015 at 3:31 PM

    Hi,

    Thank you for contacting us.

    I have checked your forms and I also the email addresses related to them, I could see you have configured multiple recipients in one of your forms, I see you are using semicolon instead of comma and space, I would suggest you to follow this guide to add properly the multiple email addresses : 

    http://www.jotform.com/help/39-Send-Notifications-to-Multiple-Recipients

    I can see the submissions are being forwarded to your another email addresses, but I would like to share you this guide to prevent issues related to bounces : 

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Please, follow these advices and let us know if you are still getting the issue, we will be more than glad to help you.

    Regards.