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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Please clarify issue of my Premium account being downgraded

    Asked by gjackman on January 30, 2012 at 05:38 AM

    Hi - I emailed on the 24th Jan (as below) but haven't yet heard back. Thanks,

    Glenn Jackman

     

    Hi Aytekin,
    We've been having a dialogue and I thought the issue was concluded but your system appears to have downgraded me. I'd be most grateful if you could confirm this is resolved. I'll paste below what I understood was the outcome.
    Regards,
    Glenn Jackman
    otForm Support Forum jotform@jotform.com
     16 Jan (8 days ago)
     
    to me

    A new response has been received:
    JotForm
    Answered by aytekin

    1. We have refunded your last 3 months.

    2. Your expiration date for Premium is set as January 2015.

    3. You must still cancel the $65 subscription, so that you do not get charged again.

    Thanks! 

  • Profile Image

    Answered by fxr on January 30, 2012 at 05:47 AM

    Hi Glenn,

    After the bi-yearly subscription was canceled on the 16th, an automated process of downgrading the account would have kicked in. 

    I have manually reupgraded the account back to Premium. Sorry about that. 

    You may need to log out of your JotForm account and log back in to see the change on your local PC.

    It probably won't happen again as you now have no subscriptions active but If anything like this does  occur again, just let us know here and we will quickly sort it out for you. 

  • Profile Image

    Answered by gjackman on January 30, 2012 at 05:52 AM
    Hi fxr,
    Thanks - I see it now says premium although the next scheduled payment is
    marked as 24th January 2012, does that need to be tweaked to say January
    2015?
    Glenn
  • Profile Image
    JotForm Founder

    Answered by aytekin on January 30, 2012 at 09:20 AM

    Fixed now. Sorry about that. 

  • Profile Image

    Answered by gjackman on December 11, 2012 at 02:29 PM
    Hi Aytekin,
    My account settings have been downgraded again - even though I have paid
    for a premium subscription until January 2015. I'd appreciate it if you
    could put it right.
    Many thanks,
    Glenn Jackman
  • Profile Image

    Answered by fxr on December 11, 2012 at 03:21 PM

    Hi Glenn,

    This has been rectified.