I am not receiving emails on any of my forms.

  • a1image
    Asked on December 3, 2015 at 3:36 PM

    No forms are sending me emails, Ive setup notification emails for each form and setup smtp settings

    www.a1image.com

    www.bestcopierquote.com

  • Kevin Support Team Lead
    Replied on December 3, 2015 at 4:56 PM

    Hi,

    Thank you for contacting us.

    I have checked your forms and I can see you have a wrong configured notification : 

    I am not receiving emails on any of my forms Screenshot 20

    Please, paste only the email address, you should be able to receive the email notifications now, also I would suggest you to check your Junk and Spam folders, also I checked the email log for your another email ken@a1image.com and I can see all emails are being sent, take a look to this guide to prevent future issues related to bounces : 

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Let us know if it works, if it does not , we will more than glad to help you.

    Regards.