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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    installed theme but doesn't save

    Asked by OasisNaturalCleaning on December 03, 2015 at 04:13 PM

    I used a simple modern theme - purchased it and installed it. but it's not loading when I view my theme.

     

    any suggestions what I am missing?

    and a used simple
  • Profile Image
    JotForm Support

    Answered by Kevin_G on December 03, 2015 at 05:40 PM

    Hi,

    Thank you for contacting us.

    I cloned one of your forms and I was able to install a theme, this is the link to my form : 

    https://form.jotform.com/53366838956978?

    I suggest you to follow this guide in order to install the theme : 

    http://www.jotform.com/help/184-How-to-Use-Your-JotForm-Themes

    Let us know if you still get the issue, we will be happy to assist you.

    Regards.

  • Profile Image

    Answered by OasisNaturalCleaning on December 04, 2015 at 01:15 AM

    I have followed those steps and installed the theme for my booking form.

    But once it's installed I don't see a save option.

    if I simply close the window it appear that it doesn't save the change? what step am I missing - do I have to clone the form then install the theme? 

     

  • Profile Image
    JotForm Support

    Answered by Chriistian on December 04, 2015 at 04:29 AM

    Hi,

     

    I checked your form and tried to install the theme and I was able to implement the theme. Kindly check your form - https://www.jotform.us/form/50288803750154.

     

    Do let us know if you need further assistance.
    Regards.