how to get access to my form account.

  • Profile Image
    Larry Lewis II
    Asked on December 03, 2015 at 04:41 PM

    My name is Larry Lewis, I am the PR director for the Southern Region. I am trying to get access to our form on website http://southernregioniyd.com/ . Our web person isn't with us any longer. We access change things on the form.  Could you please give use access to this account.

     

    Our former web design is Monet Elbert, we change personal.

     

  • Profile Image
    BDAVID
    Answered on December 03, 2015 at 06:25 PM

    The account username of the form is: theflyerkid, and the email address used to register the account is: mo@theflyerkid.com

    If you have access to that email, simply click on reset password, and the instruction will be sent there. If you don't have access to it, the owner of the form is the only allowed to give access to his forms.

     

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    iydsouthernregion
    Answered on December 03, 2015 at 06:50 PM

    thank so much Mr. David, but we don't have accept to that account anymore. Our designer Mr. Monet Elbert is no longer with us and we didn't receive password for the account.

     

    We wonder could you do what wix did with our website combine it with new account. We are already using HTML on our new website. But we need to edit the field to correct something like and etc.

     

    We that you can help assist us in this matter; our new website is.

    http://www.iydsouthernregion.com/

  • Profile Image
    Chriistian
    Answered on December 03, 2015 at 10:50 PM

    Hi,

     

    We can move the form you need from one account to another. We can move the form from account theflyerkid to your account iydsouthernregion. However, you will need to ask permission to the owner of the form for security purposes. The owner of the form must be the one to request the move of the form to your account. Please do contact the owner of the account theflyerkid to give you access to the form.

     

    Do let us know if you need further assistance.
    Regards.

  • Profile Image
    Larry Lewis
    Answered on December 03, 2015 at 11:33 PM

    they are no longer here. That is why we had to get a new website.

     

  • Profile Image
    iydsouthernregion
    Answered on December 03, 2015 at 11:34 PM

    So what must we do now; since they are not here along wee. It is important that we get this form and setup 

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    Chriistian
    Answered on December 04, 2015 at 01:00 AM

    Hi,

     

    You can try to clone the form http://form.jotform.us/form/30405296579158. That way, you will get a copy of the form to your account.

     

    To clone a form, please follow the instructions in How to Clone an Existing Form from a URL

     

    Do let us know if you need further assistance.

  • Profile Image
    iydsouthernregion
    Answered on December 04, 2015 at 01:28 AM

    Ok thank you; when clone will we have to pay another fee for using the form; and will 

    we be able edit the form when we clone it.

  • Profile Image
    iydsouthernregion
    Answered on December 04, 2015 at 01:30 AM

    Ok thank you; when we clone it will we have to pay another fee for using the form? And will we be able edit the form when we clone it?

     

  • Profile Image
    Chriistian
    Answered on December 04, 2015 at 02:36 AM

    Hi,

     

    No, you don't have to pay for just cloning the form. Since you are in Free plan, the following limitations will apply to your account regardless of how many forms (cloned or not) you have.

     

     

    Yes, you will be able to edit the cloned form. You can consider it yours.

     

    Do let us know if you need further assistance.

  • Profile Image
    iydsouthernregion
    Answered on December 04, 2015 at 03:34 AM

    Thank you; tried clone it but would allow me too. Is there away for me to accept to this form. It is dry that we get a copy of this form. 

  • Profile Image
    iydsouthernregion
    Answered on December 04, 2015 at 03:39 AM

    Thank you; we tried to clone it, but it wouldn't allow us too. Is there a way for me to have access to this form. It is very important that we get a copy or access to this form. 

     

  • Profile Image
    Chriistian
    Answered on December 04, 2015 at 05:13 AM

    Hi,

     

    I checked the account setting of theflyerkid  and the Privacy setting for cloning form is enabled.

    It looks like the owner of the form does not want other user to clone his/her form. The only way now is to personally contact the owner of the form and ask for the permission to the owner of the account. 

     

    Regards.