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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to add more than one email recipient ?

    Asked by claudia0802 on December 03, 2015 at 06:04 PM

    hi

     

    i am recieving the forms request at my email claudia0802@hotmail.com, but i want to receive certain form to another email account, can i recieve it only the special form to another account?

     

    thanx alot

    claudia

    email hotmail another account email account
  • Profile Image
    JotForm Support

    Answered by Kevin_G on December 03, 2015 at 09:52 PM

    Hi,

    Thank you for contacting us.

    You can change and test a new email recipient, to do it just follow this guide :

    http://www.jotform.com/help/314-How-to-properly-Change-and-Test-a-New-Email-Recipient-Address-

    You will be able to send the email notifications to a different email address than yours.

    Hope that helps.

    Let us know if you have more questions or need more help, we will be happy to assist you.

    Regards.

  • Profile Image

    Answered by claudia0802 on December 04, 2015 at 02:45 AM
    thank you but I have done this procedure and it keeps only sending to our default address which is claudia0802@hotmail.com
    :(
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 04, 2015 at 04:35 AM

    Hello claudia0802,

    I did check your last edited form and found that you have 2 email alerts and both of them is sending submission email to grupoexpansion@abogadosdecancun.com email address.

    It seems you are clicking on the "Test Email" button of email alert. Please be noted that clicking on the "Test Email" alert will send submission emails to your profile email address and NOT "Recipient Email" address you have configured in email alert. Please test your live form and send a test submission by clicking on the "Submit" button of form. 

    If you need to send submission email to multiple email address, there are two possible options:

    #1. Add multiple email address separated by comma and space in the "Recipient Email" address of form's notification email alert. The following guide should help you:  http://www.jotform.com/help/39-Send-Notifications-to-Multiple-Recipients 

    #2. You can add one new email alert for every email address you want the submission email to send to. The following guide should help you how to add new email alert:  http://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by claudia0802 on December 04, 2015 at 05:45 AM
    ok thNK YOU VERY MUCH I CHECKED AND ITS COMING ALREADY, BUT IT ONLY AFECT THIS SECIAL FORM, RIGHT, THE OTHER FORMS I HAVE STAY WITH THE SAME EMAIL ADRESS RECEIPT, UNLESS I CHANG IT RIGHT?
    THANK YOU VERY MUCH FOR YOUR HELP
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on December 04, 2015 at 08:21 AM

    Yes, you will have to change the other forms manually because changing one form won't take effect to the others.

    If you require any further assistance, feel free to contact us again.